INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How can I contact customer support?

You can reach our customer support team via email at [email protected] or through our contact form on the website. We typically respond within 24-48 hours.

What are your shipping options and delivery times?

We offer worldwide shipping with standard and express options. Delivery times vary by location but typically range from 5-10 business days for standard shipping and 2-5 business days for express shipping.

Do you offer free shipping?

Yes, we offer free standard shipping on orders over $100. Check our shipping policy for more details.

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and accompanied by a proof of purchase. Please visit our Returns page for instructions.

How do I track my order?

Once your order is shipped, you’ll receive a tracking number via email. You can use this number to track your package on our website or the carrier’s site.

Can I cancel or modify my order after it’s placed?

Orders can be canceled or modified within 5 hour of placement. After that, they are processed for shipping and cannot be changed. Contact us ASAP if you need assistance.

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